Picking up shop orders

If you selected Free Pickup From Shop as your delivery method then here’s what you need to know. You may pickup your order from our shop at 721 Caroline Street, Fredericksburg, Virginia at any time during normal business hours. Presently, we are open 10:00 to 5:00 Sunday through Friday and from 10:00 to 5:30 on Sundays. Occasionally we are open earlier or later (or both) and you may certainly pickup your order then too. Please make note of your order number because we will need it to locate your order. It’s on your order confirmation email.

We expect pickup orders to be retrieved within a reasonable amount of time. We don’t really have a firm definition of what “reasonable” means, but if our storage space fills up then it’s getting close! When that happens we will attempt to contact you by email. What happens after that depends on if we get a response from you. In every situation we will do our best to work something out. If we do not get a response from you then your purchase items will be put back into our inventory.

Returns

Sorry, but for safety and hygiene reasons food and personal items (makeup, soaps, sprays, etc) are not returnable. All other items may be returned or exchanged within 30 days of order date. Clothing must have original tags still attached and all items must be in original packaging. If you wish to return or exchange something please start the process by emailing us at returns@heatherboutique.com

Returned merchandise must be mailed to:

Returns
Heather
721 Caroline St.
Fredericksburg, VA 22401