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Before you even click the ADD TO CART button, we want you to know that everything we sell, both on this platform and in our shop, is 100% guaranteed. Since we began our “brick and mortar” business nearly 15 years ago we have had a sign on our checkout counter that says, in big bold letters, BE HAPPY. We meant it 15 years ago and we still do.
Much of our merchandise is shipped free of charge while other merchandise is not. All orders totaling $100 or more will be shipped free. Local shoppers (or those wanting to go for a long drive!) may pick up most items directly from our shop the same day. Since most of our orders are fulfilled directly from our stop, we can usually ship your order the same day or the day after it is placed (excluding some holidays and weekends). Not all merchandise is shipped directly from our shop. When that is the case you will see multiple shipments, and the items contained in them during the checkout process. Once you’ve completed your checkout an email will be sent to you showing the shipments to expect. We are totally committed to making you happy and that means getting your treasures to you post haste!
Please note that all items within an order must be shipped to a single address, so if you are “drop shipping” something, you should create a separate order for it.
If for any reason you are unhappy with your purchase from Heather, you may return it, in new condition, for either a refund or exchange within 30 days of date of order. Please leave tags on items and return them in the branded boxes in which they came,for example Nora Fleming. Additionally, if merchandise arrives damaged or defective, we will email you a paid shipping label to affix to the package. Please do not send anything back to Heather without first contacting us at email@example.com
Returned merchandise must be mailed to:
721 Caroline St.
Fredericksburg, VA 22401
Now, go make yourself happy browsing our offerings and be comfortable doing it! We have tried to remove the stress from on-line shopping and remember…we are here for you!